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Customer Support
Answers grounded in 500,000+ documents, delivered in under 2 seconds.
Customer Support Knowledge Assistant
A conversational assistant that searches internal knowledge, cites its sources, and hands off to a human agent whenever its confidence drops.
The problem
Support teams were repeatedly answering the same questions while response times increased as the customer base grew.
The solution
A conversational assistant that searches internal knowledge, cites relevant information, and hands conversations to a support agent whenever confidence is low.
Conversational search
Source-backed answers
CRM integration
Human hand-off
Multi-language support
Conversation history
Usage analytics
Technology
.NET 8 · React · PostgreSQL · pgvector · OpenAI / Azure OpenAI · Docker · Nginx
Results
<2 sec
Average response time
500,000+
Documents indexed
2,000+
Concurrent conversations
95%+
Search precision
1,500 req/min
API throughput
99.9%
Availability
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